support&faqs
atyourside
From initial questions to everyday support: We are your reliable partner, whether it’s about small things or big plans.
support&faqs
atyourside
faqs
You have questions? We have the answers.
- Real-time transaction monitoring, from an overview of all transactions to individual terminals and individual transactions.
- A wide range of reporting and analysis options in the report center, including “build your own report” with our pivot tool: simply select the report and arrange the most important KPIs directly using drag and drop which saves a lot of processing time!
- Intuitive search (find a specific transaction or terminal), extensive filter options in the Merchant Center, to easily find the desired result.
- Keep track of frequent occurrences of response codes in the transaction monitor.
- All invoices at a glance in one place for viewing and downloading.
Merchant Center?
Absolutely. During the onboarding phase, we offer individual training sessions to key users.
On all smart devices running Android 11 or higher with NFC functionality, Bluetooth and an internet connection via Wi-Fi or SIM card.
Girocard, Master, Visa, Co-Badge, AMEX, Apple, Samsung & Google Pay
Yes, if the contactless limit of the card is set with a PIN, a PIN entry will automatically be requested when the limit is exceeded. This can be done via the touchscreen.
processed via SoftPOS?
YourPay can be fully integrated into your loyalty app matching your branding. Customers do not notice that they are switching apps when they initiate payment. The feature appears as a QR code that updates for each new use.
YourPay as a payment method must be deselected or confirmed at the checkout. This does not affect the bonus benefits the customer has collected.
Customers try to use the QR code a second time. It only needs to be updated once and then scanned again.
(Family account)
A user will be automatically blocked after 90 days without login. Contact us and we will reactivate your access.
Our support team is available Monday to Friday from 9 a.m. to 5 p.m. by telephone and email. For emergencies, there is also a 24/7 emergency hotline:
+49 221 149 7870
support@paymenttools.com
Support always responds within one working day. For weekends or bank holidays this means 24 hours plus the working-free time after receiving the request.
- Real-time transaction monitoring, from an overview of all transactions to individual terminals and individual transactions.
- A wide range of reporting and analysis options in the report center, including “build your own report” with our pivot tool: simply select the report and arrange the most important KPIs directly using drag and drop which saves a lot of processing time!
- Intuitive search (find a specific transaction or terminal), extensive filter options in the Merchant Center, to easily find the desired result.
- Keep track of frequent occurrences of response codes in the transaction monitor.
- All invoices at a glance in one place for viewing and downloading.
Absolutely. During the onboarding phase, we offer individual training sessions to key users.
On all smart devices running Android 11 or higher with NFC functionality, Bluetooth and an internet connection via Wi-Fi or SIM card.
Girocard, Master, Visa, Co-Badge, AMEX, Apple, Samsung & Google Pay
Yes, if the contactless limit of the card is set with a PIN, a PIN entry will automatically be requested when the limit is exceeded. This can be done via the touchscreen.
processed via SoftPOS?
YourPay can be fully integrated into your loyalty app matching your branding. Customers do not notice that they are switching apps when they initiate payment. The feature appears as a QR code that updates for each new use.
YourPay as a payment method must be deselected or confirmed at the checkout. This does not affect the bonus benefits the customer has collected.
Customers try to use the QR code a second time. It only needs to be updated once and then scanned again.
A user will be automatically blocked after 90 days without login. Contact us and we will reactivate your access.
Our support team is available Monday to Friday from 9 a.m. to 5 p.m. by telephone and email. For emergencies, there is also a 24/7 emergency hotline:
+49 221 149 7870
support@paymenttools.com
Support always responds within one working day. For weekends or bank holidays this means 24 hours plus the working-free time after receiving the request.
morequestions
morequestions
Call or email our team using the
contact details at the top of this page.