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<p>The Paymenttools <span c="yellow" class="text-yellow">Blog</span></p>

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<p><span c="unset" class="">We make payments </span><span c="blue" class="text-purple">simplified.</span></p>

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<p><span c="rgb(0, 0, 0)" class="">We love the world of retail. That’s why we’re developing a payment platform that doesn’t just respond to the retail sector’s changing requirements, it actually anticipates them. We deliver simple payment processes that your company needs.</span></p>

<p><span c="rgb(0, 0, 0)" class="">Do you like transparency? Then you’ll love our payment platform.</span></p>

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<p><span c="rgb(0, 0, 0)" class="">Follow every transaction in real time</span></p>

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<p>In store and @ home</p>

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<p><span c="rgb(0, 0, 0)" class="">We’ve already achieved a lot, <br>but we have so much more to do</span>.</p>

<p>E-commerce upgrade</p>

<p>Credit sales</p>

<p><span c="rgb(0, 0, 0)" class="">Discover the world of payments and everything else about our payment platform.</span></p>

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Maximilian Kaczor

<p>Start your career at Paymenttools and help us to re-think payments.</p>

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<p><span c="transparent" class="">When I was a child, there was a small corner shop in our village. Everyone knew everyone else, which led to purchases often being put on the slate. The shopkeeper wrote the customer’s name and the value of the goods in a little book and the bill was settled at the end of the month. It was essentially the BNPL (buy now, pay later) scheme of the pre-Internet era. BNPL is now among the important concepts driving payment transactions. Who would ever have thought that putting goods ‘on the slate’ would one day be celebrated as an innovation?</span></p><h2><span c="rgba(0, 0, 0, 0)" class="">Payment – a luxury problem</span></h2><p><span c="transparent" class="">While 25 years ago people had to think about drawing out enough cash from the local bank or the ATM around the corner, today’s consumers have a luxury problem: there is not just one way to pay in-store or online, but a number of different ways. Besides payment in cash, consumers can pay using girocard, Mastercard, Visa, Amex, Apple Pay, Google Pay, Samsung Pay, PAYBACK PAY and sometimes even the merchant’s own app. To put it briefly, there is the girocard and credit (or debit) card, app-based payment methods such as PAYBACK PAY or payment via dedicated merchant apps and mobile payment via Google, Apple and Samsung Pay. In other words, there’s no lack of options! However, the maxim ‘more is always better’ is actually a fallacy and a well-intentioned concept is unfortunately not always well implemented. The problem that all of these methods more or less have in common is the human factor. People want to shop, but they don’t want to pay. This doesn’t mean that people don’t want to spend money, but rather they prefer not to think about how to pay for the goods. In the best-case scenario the actual payment process is a completely neutral process, in the worst case people get annoyed because it takes so long or there are technical hurdles.</span></p>

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<p></p><h2><span c="rgba(0, 0, 0, 0)" class="">Can’t get any more complicated than that? You bet it can!</span></h2><p><span c="transparent" class="">While the girocard and credit card work for contactless transactions, both cards can also be inserted into the terminal using the chip and PIN system. Depending on the setting, the PIN is then required to make contactless payments for amounts over 50 euros, while with chip and PIN it is needed immediately. A signature is sometimes also required. App-based payment methods work differently. A QR code or barcode is generated, which is then scanned by the checkout or vice versa. Either way, the user has to open the app, log in and manually start the payment process. Mobile payment using Google and Apple Pay works differently again. Here it is sufficient to hold the smartphone to the terminal and unlock it. The payment process is then essentially biometric and PIN entry at the terminal is not necessary because authentication has been performed on the smartphone. It is therefore hardly surprising when the odd consumer is somewhat overwhelmed by it all.</span></p><h2>Paymenttools<span c="black" class="">: eliminating complexity</span></h2><p><span c="black" class="">Admittedly, we are not seeing desperate consumers curling up in a foetal position by the cash desk out of fear of not knowing how to pay. And the payment complexity described here does not require a degree in rocket science. We know from qualitative user research that it is nonetheless annoying and that is motivation enough for us to do something about it.</span></p><p><span c="black" class="">At Paymenttools, we are convinced that the actual payment process, whether in-store or online, is a hygiene factor and should be as invisible as possible. Our mission is to simplify payment transactions and ultimately eliminate complexity – for consumers and our merchants. We achieve this by working with our merchants to offer the ideal mix of payment methods for consumers and ensure all transactions are processed smoothly. Even though it may still be a long way off, we want to make payment even smoother, even more invisible and even more inconspicuous in order to give our merchants’ consumers and customers an optimal shopping experience. Just like in the corner shop all those years ago. As if that weren’t enough, we are focusing on ways of offering merchants services that can help their businesses to flourish. Incidentally, ‘we’ refers to the team at Paymenttools. </span><strong>#wesolvepayn</strong><br></p>

Blogposts

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Consumers want to shop, not pay

<p>Yet another start-up with its own blog. The question of &quot;why&quot; automatically arises. Why yet another blog, with even more self-congratulation and smoothly polished buzzwords? Legitimate doubts.</p><p>Don&#039;t worry, we don&#039;t have the time and energy to polish every word and constantly give ourselves a thumbs up because we&#039;re working on something great. What we are working on and why we are doing it, we would like to talk about on a regular basis. Unpolished, that&#039;s a promise.</p><p>Instead, we want to take our audience, you, on a journey with us. Whether you are interested in our solutions or our company, we hope you will be inspired by our enthusiasm. In this sense: welcome to the Paymenttools blog.</p><h2>The world of payments</h2><p>Not many people are happy to pay for something, because it always leads to less of their own money. Even less people want to think about how to pay. They prefer to pay simply and quickly, and in Germany they still like to pay in cash. The options for paying, whether at the POS (Point Of Sale), i.e. the store checkout, or online in e-commerce, are diverse, to say the least. Girocard, credit card, Apple or Google Pay or Paypal - there is no shortage of ways to get rid of your money. What causes confusion among customers is no less challenging for retailers, because they don&#039;t want to offer too many payment methods, nor the wrong ones. The right mix of payment methods is something like the holy grail of the industry, because what is good for customers is not necessarily the same for retailers, because every payment has to be processed in the end and there are not only complex processes behind it, but also costs. Relationship status: It&#039;s complicated.</p>

<h2>Can payments be done any other way?</h2><p>Rhetorical question, of course it can be done in other ways. But another way is not necessarily better, neither for customers nor for retailers, whether they are brick-and-mortar or online. In recent years, we have seen a number of efforts to revolutionize payment transactions in Germany or Europe. Most of these efforts wanted to start this revolution either without the customers or without the retailers and this is where we think the mistake lies. We at Paymenttools do not believe in a revolution, do not believe in reinventing the wheel. But we can do it better and that is what we are working on with a motivated team of first-class developers, product people, payment experts and people who simply want to make a difference.</p><h2>Payments can be done differently!</h2><p>Paymenttools was not founded in a mountain village in the Andes, not in Silicon Valley by the guy who shook Steve Jobs&#039; hand or by a secret consortium. Paymenttools was founded by REWE Group. The retail group that plays a role in the world of twelve million customers every day. The group that is represented in 21 countries and employs 384,000 people. In other words, we at Paymenttools, with REWE Group at our side, believe we have a good understanding of how payments work and what the needs of retailers and customers are. In a now fully digitized world, where the boundaries between e-commerce and brick-and-mortar retail are blurred, we need a payment system that can cope with this constantly evolving change. We believe in a payment OS, an operating system for payment transactions that bundles all services. A system that is not only easy for retailers to put into operation, but also much easier to administer. A system that can be easily extended and provides answers to the most important questions, resulting in customers having to worry less about which is the best payment method.</p><p>We are looking forward to our task. We are Paymenttools. We solve payn. ♥️</p>

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We at Paymenttools are here to stay, because we want to shape payments in Germany.

We are here to stay

<p>Although there are already plenty of payment service providers, when you hear that an international retail group like the REWE Group is moving into the payment market, you sit up and listen. In the interview the two managing directors of Paymenttools, Jens Kohnen and Salah Zayakh, provide insights into the 2021 start-up, explain how they came up with the idea for it and talk about what the future holds.</p><p><strong>Jens Kohnen</strong> is a business administration graduate who quickly strayed from the not particularly interesting theoretical path to embark on a journey through the world of payments. For many years Jens was a management consultant, helping major corporates such as banks to gain a better understanding of payment transactions. He also helped them to design those transactions, to develop new business models and, more importantly, to build and optimise payment concepts. In recent years he has played an instrumental role in setting up a number of spin-offs and new ventures. Today, he manages the business of Paymenttools with Salah. Jens is a mountain biking enthusiast.</p><p><strong>Salah Zayakh</strong> has degrees in mathematics and IT, and a love of strategy, technology and entrepreneurship. He combined REWE digital expertise with the REWE Group’s finance department know-how, which is what motivated him to create the Paymenttools start-up at the beginning of 2021. Prior to that he held various roles at companies in different industries, where he developed strategies, organisational structures and digital products, including e-discovery, e-commerce, fulfilment and big data platforms. He enjoys sailing in his spare time, and he’ll rarely refuse a game of chess.</p><h3><strong>Last year Paymenttools was established as a REWE Group subsidiary. How did you come up with the idea?</strong></h3><p><strong>Salah</strong>: Diamonds are formed by intense pressure and good ideas are formed under extreme conditions. That’s pretty much what happened with Paymenttools. You could say that the foundations for Paymenttools were laid at high sea under the most adverse of conditions – in the midst of a storm. Perhaps we were in port in calmer waters and the weather was better, but everything else is true. </p><p>Some colleagues and I were on a sailing trip, taking part in a regatta on a 50-foot boat at Flensburger Förde between Germany and Denmark, in October 2019. Living together at close quarters the crew of experts from various disciplines were able to share inspiration and ideas on revolutionising payments in the REWE Group.</p><p>It wasn’t the first time we’d considered similar ideas at the REWE Group but after the regatta, in 2020, we brought together a small and motivated team of volunteers to rethink the strategy and pad it out with details.</p><p>There are three reasons why it made sense to start up Paymenttools.</p><ul><li><p><strong>Expertise:</strong> We’ve been processing cashless POS payment transactions in our own network and systems since 2012. In recent years the REWE Group has set up successful new companies such as <a href="https://fulfillmenttools.com/"><u>fulfillmenttools</u></a> and <a href="https://commercetools.com/"><u>commercetools</u></a>, and we’ve already established a robust start-up culture in the organisation.</p></li><li><p><strong>Ecosystem:</strong> The REWE Group operates 15,000 stores in various sectors across 22 European countries, where it cultivates very close relationships with its customers. Thanks to a vast global partner network, the REWE Group is part of a large-scale ecosystem that processed over a billion transactions in Germany alone in the year 2020.</p></li><li><p><strong>Marktreife:</strong> Our high customer contact frequency gives us a precise knowledge of our customers’ behaviour – and not just their payment behaviour. We can honestly say that, today, we aren’t just payment market experts, we’re one of its architects. Cashless payments will continue to grow, which is why now is the right time to take the next logical strategic step.</p></li></ul>

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Salah Zayakh von Paymenttools: "Wir haben die Chance, Payment aus der Händlerperspektive neu zu denken"

<p>If you consider all three together – <strong>expertise, ecosystem and market maturity</strong> – it’s obvious why we founded Paymenttools. We have the opportunity to reinvent payments from the retailer’s perspective yet remain focused on our customers. The fact that we’ve been able to win internal and external customers for Paymenttools in our very first year shows that we’re on the right track.</p><h3><strong>What segment does Paymenttools operate in and what are your future plans?</strong></h3><p><strong>Jens:</strong> The name is a pretty good clue that we operate in the payment transactions segment. We want to offer our customers a one-stop-shop payment service with Paymenttools. Starting with the operation of networks and modern pay terminals at the stores through digital e-commerce payment solutions, we want to cater to all aspects of the payment transactions market. We believe that the customer experience and the payment options that are available to customers will change significantly over coming years, and we want be an active contributor to these developments. We’re also working on a new payment solution, a <strong>Payment Operating System</strong>, with the help of REWE Group customers and colleagues. It will serve as the central payment hub for retailers.</p><p>We don’t believe in limits and we’re convinced that seamless payment transactions across all channels, from the POS at the store to the e-commerce online check-out, are the way forward. Our omnichannel approach will make it possible to process transactions in all channels via one single payment platform. That will allow us to cater to all existing and future business models and to optimise both the transaction costs and the technical integration.</p>

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Jens Kohnen über die Zukunft im Payment: "davon überzeugt, dass der Zahlungsverkehr in allen Kanälen funktionieren muss"

<p>Summing up, I’d say that we’re a technology company ‘for all things payment’ with a Payment Operating System that unites all commonly used payment methods for all channels. But that isn’t the end of the road for us. We’re just getting started. We’re excited about cryptocurrency developments, and about how we can use consumer insights to develop payment transactions that deliver value to our customers. In other words, there’s no lack of ideas! </p><h3><strong>Yet another payment service provider? Why does the sector need Paymenttools?</strong></h3><p><strong>Jens:</strong> When Salah first told me about the idea I asked myself the same question. Why do we need another payment service provider? The market has been pretty saturated for a good many years and it’s very competitive right now. A lot of capital is being pumped into the market, new start-ups are attempting to revolutionise it and existing players are regrouping. So it’s a challenge.</p><p>But, when you take a look behind the scenes, you see that it makes a lot of sense: Through our parent company the REWE Group we have first-hand experience of where existing retail payment solutions work – or don’t work. Let’s take the example of a delivery service or quick commerce (Flink, 10-minute deliveries in the city via app): These companies currently use e-commerce solutions, although their transactions are face-to-face. The same applies to new concepts such as self-checkouts or checkout-free stores. I think the payment industry is currently undergoing a significant change that is associated with a great deal of potential for innovation. </p><h3><strong>So it’s about more than just payments. How does Paymenttools differ from other payment service providers?</strong></h3><p><strong>Salah:</strong> Primarily in terms of our DNA. We know what the retail and tourism industries need and we have a profound connection with our customers. How often do people visit their bank? How often do we take out insurance? How often do we buy a new car? On the other hand, we eat several times a day and our customers visit our stores daily. In 2021 alone we recorded a billion customer contacts. That’s unprecedented in the payment transactions sector. And, as a network operator we have many years of market experience. Our platform is contemporary, cloud-native, microservice-based and API-first. Our network is organised in accordance with the principles of technology first, product driven and, above all, customer centricity.</p><p><strong>Jens:</strong> I definitely agree. We have a very retailer-oriented payment mindset. As a cooperative society with many different retail models we have food retail experience and customers who visit our supermarkets on a regular basis. And in the tourism segment, where there are different business models, we are experiencing many new innovations first hand and know exactly what the payment challenges are. These challenges are our primary motivation. One last thing: when we talk about retail, we’re also referring to e-commerce.</p><h3><strong>What special challenges have you encountered up to now?</strong></h3><p><strong>Salah: </strong>One of the main challenges we face is sourcing talented individuals to join our team. The technology labour market was already hit by shortages before the pandemic arrived, and then it got worse. Our ‘Paymenttools’ brand is also still young, so it isn’t very well known in the market. And the switch from office to remote working is still a challenge for us. We’re tackling all these challenges by putting people first and doing everything we can to ensure satisfied customers, employees and partners</p><p><strong>Jens:</strong> We’re a start-up, so our name isn’t widely known and the people who do know us tend to place us as the REWE Group’s internal payment services provider. However, we have managed to build a lot of trust over the past few months and we’ve gained our first external customers. Now we want to repay them for that confidence.</p><h3><strong>2021 is over. What are your positive and perhaps not-so-positive take-aways for this year? What’s on the agenda for 2022?</strong></h3><p><strong>Jens:</strong> Last year, as a new start-up, we grew our team to almost 50 people despite the pandemic. Obviously, COVID-19 hasn’t made collaboration easy, but on the whole we’re satisfied with the way our company and our products have developed. We’re also embracing the work models that were introduced during the pandemic as an opportunity because we believe that distributed teams will continue to be necessary in the future. Looking back over the past year that strategy worked very well, and we’re confident that we can continue on the same path this year.</p><p><strong>Salah:</strong> Starting up a company is tough. In a pandemic it’s even tougher. But, as I said at the outset, diamonds are formed under intense pressure. We’ve got ambitious plans for 2022. We’re expanding our top team of experts and optimising our processes. We’ll be delivering an excellent service to our partners and customers to increase their satisfaction and build our market reputation. We want to drive the development of digital, contactless payment processes with cards, smartphones and wearables across all channels. </p><p>When people think about payments they often associate them with a complicated process of long queues, searching in purses and wallets for small change, entering incredibly long credit card numbers and addresses, or coming up with the hundredth secure password. And then there’s always the annoying question at the end: “Do you have a bonus card?” We want to eliminate this stress for consumers. In other words, “We want to remove the pain from paying”.</p>

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An interview with the management team

Paymenttools: more than a payment service provider. An interview with the management team

<p><span c="transparent" class="">Spring is just around the corner and there is a sweet scent in the air! The evolving pandemic <br>situation is allowing us to meet up again away from Google Meet, Zoom and Co and we are <br>slowly daring to expose our skin to real daylight again. In compliance with the important <br>hygiene protocols, more and more colleagues are venturing out of their home office and real <br>people can once again be seen in some of our offices. </span></p><p><span c="transparent" class=""><br>We are a ‘pandemic-born company’ and we have learned how to work well together in the <br>digital world over recent months. All the same, there are limits and even though many things <br>can be sorted out via Slack and Google Meet or by email or phone, it is a different story for <br>certain matters. Especially when it comes to working in teams on a personal level, it is <br>always helpful to meet ‘in the flesh’.</span></p>

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Paymenttools can be met in person!

<h2>2022 we are at home outside</h2><p><span c="transparent" class="">We have undertaken to actively go out in 2022 and get together more as a team, but also <br>meet other people in the industry. Where better to do this than at events – and we are happy<br>to be already actively taking part in some of them! Events are really important to us because <br>they help us to find new talent and generate interest in our company. We can meet potential <br>new customers in person and show them what we can do and we can talk to our partners <br>about how we can work together even better in the future.</span></p><h2>JavaLand in Brühl</h2><p><span c="" class="">Anyone who wishes to meet us will have plenty of opportunity to do so over the coming <br>weeks. We will kick off this year with JavaLand. From 15 to 17 March, you can meet us in <br>Brühl on the grounds of Phantasialand. You can expect two fascinating days filled with talks, <br>community activities, workshops, idea sharing and networking on the subject of Java. The <br>traditional training day is held on the third day of the conference at JavaLand, giving you an <br>opportunity to really consolidate your learning. We are looking forward to being in the thick of things, both as an exhibitor and on the stage, with Christina Hartmann as a speaker!</span></p><p><span c="rgba(0, 0, 0, 0)" class="">Interested in meeting us there? Speak to us! We promise that you can’t miss us.</span></p><h2>Cirque de Payer, the Payment Exchange 22 in Berlin</h2><p><span c="transparent" class="">We move onto Berlin at the end of March. As sponsor of one of the most important events in <br>the payment industry, Payment Exchange 2022, we are looking forward to two days of talks and knowledge transfer. Here, too, we will not only be in front of the stage, but also on it with managing director Jens Kohnen and marketing manager Maik Klotz. We are looking forward to being a sponsor at Payment Exchange, which is being held under the motto ‘Cirque de Payer’ this year!</span></p><h2>EHI Payment Kongress in Bonn</h2><p><span c="" class="">In May, you can also meet us at the EHI Payment Congress 2022. The traditional payment conference is taking place on 3 and 4 May in the old government building in Bonn. We will be there and not just to check and see whether the federal eagle is still hanging on the wall! Fancy getting to know Paymenttools? Anyone who is interested in meeting us at one of the events is welcome to speak to us! We look forward to meeting you!<br></span></p><p><span c="" class="">Events where you can meet us over the coming weeks and months:</span></p><ul><li><p><span c="" class="">JavaLand (15 to 17 March) in Brühl.</span></p></li><li><p><span c="" class="">Payment Exchange 22 (31 March to 1 April) in Berlin. </span></p></li><li><p><span c="" class="">EHI Payment Congress 22 (3 to 5 May) in Bonn. </span></p></li></ul>

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Where you can meet us in the coming weeks

Meet and Greet with Paymenttools

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Maik Klotz

maik.klotz@paymenttools.com

Why we want to make ‘payment’ less complicated

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<p>You know the story. Every day you run into people in the office, at Google Meet or on LinkedIN and you think: Who the heck is that? That&#039;s why we&#039;re introducing the people who make Paymenttools what it is: a start-up with a soul.</p><h2>Eight questions for</h2><p><strong>Lars Hofmann, 44 Jahre, Senior Sales Manager at Paymenttools</strong></p><h2>Lars, since when have you been working at Paymenttools and why?</h2><p>I joined Paymenttools in September 2021. Of course, the first talks started much earlier and I was skeptical at first when I heard that they wanted to build a new payment service provider. However, I quickly realized that it was not just a crazy idea, but that the whole topic had a lot going for it and, above all, that there was an incredibly motivated team behind it.  Since then, I&#039;ve been on fire and didn&#039;t need much convincing in the end. Now I&#039;m working on the &quot;one-stop PSP&quot; mission at full speed</p><h2>As Senior Sales Manager, you are responsible for sales. What is important and what is particularly important to you?</h2><p>As the interface between technology and finance departments, payment is a sensitive area, and trust therefore plays an essential role here. Providing the right advice to partners and coordinating the scope of services, in addition to the terms and conditions, are important points that are decisive in solution sales. The greatest compliment for me is when a partner tells me, &quot;I will gladly do business with you again at any time.</p><h2>Paymenttools aims to rethink payments. Why do you need to do that?</h2><p>Even if it sounds a bit nerdy, payment is dynamic, sexy and innovative in my eyes. At least when you get it right, and this is where Paymenttools come into the game. Shopping habits have changed massively in recent years, driven first by digitalization and not least by the pandemic development. Even in Germany, customers are paying less and less in cash and using a variety of different payment methods at the POS and in e-commerce. In my view, payment transactions have become more complex for customers and retail partners. In addition, new players are emerging, existing players are merging or disappearing, some are experiencing a second spring, and others are walking through history as the undead. Ongoing technological advances also mean that entirely new options are on the horizon that could impact all of our payment behaviors. In short, there is a dramatic amount happening in payments right now, and in an environment that is changing so fast and so much, you naturally want to influence the direction.</p><h2>When you look at your own professional career, where did you really miss the mark?</h2><p>A long time ago, at the beginning of my professional career in the payment industry, I once believed that customers and their payment behavior could be controlled effectively and that mobile payments would quickly become established. Since then, more than 10 years have passed and it unfortunately took a pandemic to slowly move transaction numbers in the right direction.</p><h2>Where can we find you when you are on vacation?</h2><p>Mostly far away in another culture. In any case in the sun, mostly at, on or under water. I love diving for my life and am anything but a shade plant.</p><h2>Organization is everything, or only the genius masters chaos? How do you organize your everyday work? </h2><p>My working day is perfectly structured and organized, until the first customer phone call and then reality rules. Fortunately, in an agile start-up like Paymenttools, that&#039;s how it should be ;-)</p>

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Lars gadgets

<h2>What gadgets do you need to survive on the job? Lets take a look in your bag</h2><p>Does coffee count as a gadget? Because I need it like an engine needs oil. There are also a few things that are indispensable in my life:</p><ol start="1"><li><p><strong>My smartphone,</strong> an iPhone 12 (are there other smartphones).</p></li><li><p><strong>Solid headphones</strong>. Since I&#039;m not that careful with my stuff, I opted for the Jabra Elite.</p></li><li><p><strong>My Macbook Air</strong></p></li><li><p><strong>Credit cards</strong>. I pay everywhere with card, accordingly I have many cards. Even a girocard.</p></li><li><p><strong>A notepad</strong></p></li></ol><h2>Who would you like to have an organic grape soda with?</h2><p>Dr. Snuggles or Elon Musk. For me Dr. Snuggles is cooler because I am a child of the 80s.</p>

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Lars Hofmann, Senior Sales Manager at Paymenttools

We are proud to present: Lars Hofmann

<p>Ihr kennt das. Jeden Tag laufen einem Menschen im Büro, Google Meet oder bei LinkedIN über den Weg und man denkt: Wer bitteschön ist das? Nicht nur deshalb stellen wir die Menschen vor, die Paymenttools zu dem machen, was es ist: ein Start-up mit Seele.</p><h2>Acht Fragen an</h2><p><strong>Lisa Walgenbach, Managerin Sales Strategy &amp; Operations Paymenttools</strong></p><h2>Lisa, seit wann arbeitest Du bei Paymenttools und warum?</h2><p>Ich hatte das Glück von Anfang an mit dabei sein zu dürfen. Erstmals gehört habe ich Ende 2020 von Paymenttools und dann ging alles sehr schnell. Christina hat mich direkt überzeugt als sie mir von der Vision erzählte. Wenige Minuten später lernte ich Salah kennen. Ludger kannte ich bereits aus gemeinsamen Projekten. Ihre Leidenschaft und ihr Enthusiasmus waren direkt zu spüren, und ansteckend. Da musste ich nicht lange überlegen. </p><h2>Als Managerin Sales Strategy &amp; Operations bist Du für den Mitaufbau des Vertriebs und das Partnermanagement zuständig. Worauf kommt es an und was ist Dir besonders wichtig?</h2><p>Für mich kommt es vor allem darauf an, unsere Partner:innen in den Mittelpunkt aller unserer Aktivitäten zu stellen. Deshalb ist es mir besonders wichtig, unsere Partner:innen zu verstehen. Nur so sind wir in der Lage ihre Wünsche und Bedürfnisse zu kennen oder auch vorherzusagen. Am Ende wirken sich alle unsere Entscheidungen, Prozesse und Kontaktpunkte auf das Erlebnis unserer Partner:innen und damit ihrer Zufriedenheit und unseren Erfolg aus. Beim Partner Management ist mir wichtig, dass wir uns auf Augenhöhe begegnen und schnell und konkret gemeinsam an Themen arbeiten. Dann macht es Spaß und für gewöhnlich entstehen so die besten Lösungen. </p><h2>Paymenttools hat sich als Ziel gesetzt, den Zahlungsverkehr “neu zu denken”. Warum muss man das denn?</h2><p>In den letzten Jahren hat sich im Bereich Zahlungsverkehr einiges getan. Technologien wie z. B. NFC-Technologie zum kontaktlosen Bezahlen im Handel, Internetbezahlverfahren für den Einkauf im Netz oder auch Apps fürs Banking, P2P-Zahlungen und Bezahlen mit dem Smartphone haben die Zahlungsgewohnheiten von vielen Menschen bereits stark verändert und die pandemische Lage beflügelt viele dieser Trends sowie die wachsende Offenheit für digitale Zahlungslösungen in der Breite der Bevölkerung weiter. Auch Markteingriffe durch den Regulator haben dazu beigetragen, dass sich der Markt immer schneller verändert. Die Zukunft entsteht heute und hier kommen wir ins Spiel und möchten mitgestalten.</p><h2>Wenn Du auf Deine berufliche Karriere schaust, wo lagst Du denn mal so richtig daneben?</h2><p>Wenn ich auf meine berufliche Karriere schaue, bereue ich nichts. Im Gegenteil: Für mich war jeder einzelne Schritt richtig und wichtig. Ich bin sehr dankbar, dass ich die Möglichkeit hatte, viele verschiedene Perspektiven rund um das Thema Payment und darüber hinaus einzunehmen. </p><h2>Wo finden wir Dich, wenn Du Urlaub machst?</h2><p>So gut wie nie zweimal am gleichen Ort. Wenn nicht gerade eine Pandemie herrscht, kannst Du Dir sicher sein, dass ich gerade die nächste Backpacking Reise plane. Da gerade aber eine Pandemie herrscht, steht mein nächstes Ziel tatsächlich noch nicht fest. Wer gute Reisetipps &amp;-routen hat, ist bei mir immer willkommen! </p><h2>Organisation ist alles, oder nur das Genie beherrscht das Chaos? Wie gestaltest Du Deinen Arbeitsalltag?</h2><p>Ich gehöre zu der Sorte Mensch, die gerne organisiert, mit Zielen in den Tag startet und dann alles auf sich zukommen lässt. Es kommt öfters mal vor, dass sich mein Tag nachher mehr nach „das Genie beherrscht das Chaos“ anfühlt und ich Prioritäten hin und her schiebe. Ich denke ein guter Mix und das Gefühl dafür, wann was Vorrang hat, ist unerlässlich. </p><h2>Welche Gadgets brauchst Du, um im Job zu überleben? Lass mal in Deine Tasche schauen.</h2><p>Ganz minimalistisch gedacht brauche ich folgende Dinge, um zu überleben: </p><ol start="1"><li><p>MacBook Air</p></li><li><p>iPhone</p></li><li><p>iPhone Kopfhörer</p></li><li><p>Ladekabel</p></li><li><p>Jobticket</p></li><li><p>Zutrittschip </p></li></ol><p>In meiner Tasche sind i. d. R. aber noch weitere Dinge zu finden: Trinkflasche, Lippenpflegestift, Handcreme, Taschentücher und ein paar gesunde Snacks (natürlich bei REWE gekauft 😎) gehören auch noch zu meiner Grundausstattung.</p>

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Meine Tools

<h2>Mit wem würdest Du gerne mal eine Bio-Traubensaftschorle trinken?</h2><p>Da gibt es sicherlich einige Kandidaten, leider leben nicht mehr alle. Spontan fällt mir Anna Rosling Rönnlund ein. </p>

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Lisa Walgenbach, Managerin Sales Strategy & Operations Paymenttools

Wir stellen vor: Lisa Walgenbach

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<p>We spend a not insignificant part of our lives working, and that&#039;s not always fun. And even though a work-life balance now plays a significant role in most people&#039;s selection of a job, one in four doesn&#039;t get along with the job environment and corporate culture. Employees want to experience a sense of purpose in their job and not feel that their monthly salary is a pain in the ass. Money is important, of course, but not everything. Respect, a positive job environment, a good team and fun at work are important factors for an optimal work model.</p><h2>Showing respect is more than just an invitation to a Christmas party</h2><p>Showing respect is not a cuddle factor, but an important basis and can be expressed in a variety of ways. One of them is trust. We are not talking about basic trust, i.e. trust that an employee will do the work assigned and come to work on time, but trust that employees will make the right decisions for the company.</p><p>This is where it gets complicated, because the sooner you have the subjective feeling that you have a say, the easier it is to fall into the mode: &quot;Trust is good. Control is better&quot;. To clarify this, an example. When a worker paints a wall, most people quickly come to the conclusion that they can judge it well. Painting a wall is not a complex task, so a judgment is easy. In the auto garage, it takes a great technical understanding to really be able to judge whether the repair that was done was necessary or correct. So we tend to have a say in fields where, on the one hand, the results are visible (a white-painted wall) or the task to be done does not seem particularly complex. But anyone who has actually painted a wall knows how complicated that can be with all the associated tasks, such as removing old wallpaper, filling the wall, wallpapering and taping.</p>

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Appreciation is not a cuddle factor, but an important foundation in the team

<p></p><p>In a generic sense, this can be applied to many areas. A software developer is more likely to be trusted for lack of knowledge than a screen designer. The work of a software developer is invisible and supposedly more complex than the creation of a graphic design. The problem is that people start to categorize employees and to judge the results of their work on the basis of a more or less existing half-knowledge. This is usually not based on suspicion, but on the problem that there are fewer people who can judge the code of a software than there are people who believe that they can evaluate a website, for example. The extreme form is known in psychology as the Dunning-Kruger effect, the cognitive distortion in the self-concept of incompetent people to overestimate their own knowledge and ability.</p><h2>The job environment is the ecosystem in which we work</h2><p>A government agency has different framework conditions than a corporation. A corporation, in turn, has different conditions than a start-up. A start-up works completely differently than a family business, and a freelancer has completely different working models. None of this is bad or good. An employee  who needs a lot of structure for themselves may be better off in a corporation or government agency than in a start-up. Here it is important to make it clear in which area one is on the move and it becomes complicated above all when a company or the employee puts on a face that has nothing to do with reality. No one, neither the company nor the employee, does themselves a good turn by selling themselves as something they are not. In the end, unfulfilled expectations lead to frustration that can only be sorted out with difficulty. A fish feels bad on land, and not every job environment suits the employee. The more the individual needs of the employee match the expectations of the company, the more confetti and glitter. Since our headquarters are located right in the heart of the carnival stronghold of Cologne, you can imagine what we think of confetti. A lot.</p><h2>A bit of fun is a must</h2><p>Life is not a pony yard and you can&#039;t always be on the rainbow, but you can try to get closer to it. You may not be able to dictate how much fun you have on the job, but you can encourage it by creating the right conditions. Agile working, decent work tools, and large scope for decision-making are fun and help to motivate and promote innovation. Successful companies usually offer their employees precisely</p><h2>Our claim</h2><p>We at Paymenttools love challenges. This applies to our desire to change the world of payment transactions sustainably as well as to our claim to value the daily commitment of our employees and to offer a good ecosystem in which it is fun to work together on the topics as a team. Because without a good team, a company is nothing.</p>

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Let's not fool ourselves: Work is work. But you have to have a little fun, after all.

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